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Candidate Care

No one likes to be put under a microscope and have their public and private histories examined. We take progressive steps to mitigate the anxiety that the background screening process can cause candidates. A quick and positive experience is our goal.

No one likes to be put under a microscope and have their public and private histories examined. We take progressive steps to mitigate the anxiety that the background screening process can cause candidates. A quick and positive experience is our goal.

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Respect

Each candidate is an individual with a unique history. We do not judge the person; we simply provide the services of a trusted third party with a duty to represent the candidate transparently. Ensuring that your prospective employees complete the background screening process feeling as if they have been treated fairly and with respect is foremost in our words and actions.

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Communication

Communication is the key to helping candidates complete their background check quickly. From mobile apps and paperless drug screening to customized web portals, we use technology every step of the way to expedite the process. When we need to talk to the candidate to clarify information, we are happy to answer as many questions as we are allowed to by law and contract. We recognize that, in the eyes of the candidate, we represent your brand and that the tone we set in our communication is vital to protecting your brand’s reputation.

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Rights

As a Consumer Reporting Agency, ClearStar is a champion of candidate rights. All candidates are apprised of their rights under the Fair Credit Reporting Act, as required by law. Also, we work with you to ensure your hiring program is designed to address your responsibilities to your candidates during the background screening process. For candidates that need to dispute their background check, we are available at dispute@clearstar.net or toll free at +1.877.796.2559.

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Ease of Use

Applying for a background check can be complicated, regardless of how simple the search. We take the guesswork out of the process and give candidates a convenient, straightforward way to apply for all their required searches in one place with ScreenMeNow. Using ScreenMeNow on their desktop or mobile device, candidates can enter their information, provide e-signature consent, and even pay for their own background check. Depending on what searches are required, they can also verify their ID with ClearID and select a drug or clinical testing location with ClearMD.

“UniGroup went through an extensive RFP process with background screening companies. Clearstar was unique in the way they analyzed our screening process and focused on eliminating screening bottlenecks, reducing touch points and driving a much-improved applicant experience. Their U.S.-based customer service team wraps their solution in a wonderful bow. We highly recommend Clearstar – they have exceeded our expectations.”

- Chris Wynn, Senior Director Agency Resources & Solutions, UniGroup, Inc.

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