Who Is ClearStar® And Why Do They Have Information About Me?

ClearStar is a global leader in the background and drug screening solutions, providing critical data on candidates to help businesses make informed hiring and leasing decisions. We maintain the information, including criminal and civil public court records, about individuals and landlord-tenant matters. Our team obtains public records from courts and law enforcement agencies in many jurisdictions. We are also a reseller of information maintained by the three national credit reporting agencies (CRA’s): Equifax, Experian, and TransUnion.

What Is A Consumer Report?

A consumer report can contain information sourced from public record sources, creditors, and other data providers. It may show if a person has been sued, filed for bankruptcy, or has a criminal or civil court record. ClearStar does not keep “consumer files” on individuals, but we may have consumer reports or have data on individuals, including criminal and civil court record histories. As a reseller of credit reports, we only resell credit bureau reports to our customers, as permitted under the FCRA, the Gramm-Leach-Bliley Act, and other applicable laws.

How Do I Obtain A Copy Of My Consumer Information As A Full File Disclosure From ClearStar?

Under the Fair Credit Reporting Act, you are entitled to receive a free copy of your consumer file in any twelve-month period from a consumer reporting agency. You are also entitled to a free copy of your consumer file if you meet the following criteria:

• You have been notified of an adverse action or been denied housing or employment based on information in your consumer file within the past 60 days
• You reside in a state where you are entitled to more than one free copy in any twelve-month period
• You suspect that your file may contain fraudulent information or you are a victim of identity theft
• You are unemployed, or you currently receive public assistance

You may obtain a copy of your ClearStar consumer report in one of three ways:

– Call 1.877.796.2559
– Email [email protected]
– Write to us at 6250 Shiloh Rd. E, Suite 300, Alpharetta, GA 30005

If you feel that any of the information in your file is not correct, please contact us immediately. Ensuring the accuracy of your data is our top priority. Our analysis will be completed within 30 days from the date we receive your request. Rest assured, we will notify you of your consumer dispute’s results via email as soon as possible.

Call our toll-free number: +1.877.796.2559
E-mail us at [email protected]

You may also write to us at:
6250 Shiloh Rd E, Suite 300
Alpharetta, GA 30005

The Information In My File Is Not Correct, How Do I Dispute It?

You may dispute information on your report with ClearStar consumer files in one of three ways:

Call our toll-free number: +1.877.796.2559
E-mail us at [email protected]

You may also write to us at:
6250 Shiloh Rd E, Suite 300
Alpharetta, GA 30005

A reinvestigation will be completed within 30 days from the date we receive your request and you will be notified via electronic mail with the results of your consumer dispute. You may opt to notify us immediately that you would prefer to be contacted by mail, which may delay the resolution process.

Someone Else Has Been Using My Identity, What Do I Do?

Contact the credit bureau(s) for information on how to place a fraud alert or file block on your consumer credit file. To place a security freeze on your ClearStar consumer files, call 877.796.2559. One of our representatives will be happy to assist you. Additional info can be found at consumer.gov/idtheft.