Client Service

Technology doesn’t matter—people do, especially in the background screening industry. We leverage technology to provide responsive and comprehensive client service to answer questions and solve problems quickly. As much as we appreciate what technology can accomplish, it can’t replace personal communication. We embrace the opportunity to talk to our clients and work with them when they need the kind of attention that technology can’t provide.

Technology doesn’t matter—people do, especially in the background screening industry. We leverage technology to provide responsive and comprehensive client service to answer questions and solve problems quickly. As much as we appreciate what technology can accomplish, it can’t replace personal communication. We embrace the opportunity to talk to our clients and work with them when they need the kind of attention that technology can’t provide.

Quick Response

We understand that when you find the perfect fit for your team, you need to get them in the door right away. When that process doesn’t go as planned, your emails and phone calls will always be answered by a real person with in-depth training and knowledge of our technology and your account.

U.S. Based

When it comes to hiring, nothing is worse than running into a roadblock, except maybe turning to someone who doesn’t have the means to remove it. It’s not just about answering the phone or returning an email; it’s about getting the answers that make a difference to your business. Our Client Service Advocates are located on-site, where they have access to the people and resources they need to answer your questions so you can get back to business.

Relationship Management

Proactive interaction with our clients allows us to solve problems before they arise, evaluate our performance, and improve upon your existing program. Each client has a Relationship Representative that reviews their account on a regular basis with our Client Service team to ensure quality standards are met. We also have regular client calls to ensure overall service satisfaction.

Informational Resources

Whether it’s industry insights, forecasting regulations, or continuing education, we make it our mission to keep you informed. All year long, we produce videos, webinars, white papers, and live education sessions to bring you and your team everything from the basics to the most recent developments in background screening. Check out our Resources page to get started.

“Our transition to ClearStar was handled seamlessly. Their transparency has helped take the guesswork out of the process, and customer service has been exceptional. The ClearStar team is terrific!”

- Christine Muller, Vice President, The LanguageWorks, Inc.

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