Client Service Representative

  • Job Title:
    Client Service Representative

Do you have a track record of over-achieving at work? Are you a problem solver? Do you easily build trusting and long-lasting business relationships with clients? If your answer is “YES!” then apply today to join our team as a full-time Client Services Representative in our Sacramento office. As a Client Support Representative, you will provide outstanding service by building client rapport, continually educating clients on the use of our technology and best practices, and exceeding the client expectations. We offer comprehensive background screening services, products, and solutions that empower our clients to make compliant and informed hiring decisions – choosing the right person for the right job. Our work reflects the company’s deep commitment to compliance, technical innovation, and the agility to respond to constant changes in the background screening landscape. We also, provide the tools, skills, knowledge, and resources necessary for employers to create their own safe hiring program.

Duties & Responsibilities:

  • Support clients/users with day-to-day service inquiries and consistently exceed expectations for service quality.
  • Build and maintain solid, long-lasting relationships that develop into being a trusted advisor with key accounts, client stakeholders, and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives.
  • Continually educate clients on best practices regarding the company’s products and services.
  • Clearly communicate the progress of company initiatives to internal and external stakeholders.
  • Work collaboratively with your colleagues and other units within the organization.
  • Share client success stories with the organization.

Desired Skills & Experience:

  • High School Diploma or equivalent (certificate program, some college or a degree is a plus).
  • Must be able to pass a background check.
  • Experience in providing client services/customer relations in an office environment.
  • Demonstrated a record of successful outcomes in handling difficult situations and customers.
  • Microsoft Office – intermediate experience required, advanced experience a plus.
  • Use of the Internet including use of multiple browsers and search engines –advanced experience required.
  • Established skills in analytical problem solving and resolution.
  • Exhibited effective communication by phone, email or in person through strong verbal and written communication skills, including grammar and spelling.
  • Have a sense of urgency in your work and a high regard for attention to detail.
  • Well organized, able to prioritize, and efficiently work under high volume conditions.
  • Spanish speaking is not required but is a plus.

Perks:

  • $18 – $19 per hour (prior verification screening experience $20).
  • Paid time off, paid holidays, and paid volunteer days.
  • Paid healthcare and life insurance beginning on your first day with us!
  • 401K with up to a 4% employer match.
  • A welcoming team, casual dress, and free snacks!