ASPEN GROVE + CLEARSTAR CASE STUDY: An efficient approach to background checks
PROBLEM: The constraint of manual paper-based processes
Obtaining a background check required vendors to have a printer, scanner, and the ability to get SSA89 forms signed in a timely manner. Errors on SSA89 forms led to further delays, resulting in slow responses and miscommunications between background check companies and vendors.
SOLUTION: Transformation through digital identification
To reduce the inefficiencies and headaches created using SSA89 forms, Aspen Grove partnered with ClearStar to improve the Industry Standard Background check, enabling businesses to submit background checks within 15 minutes.
RESULTS: Improved onboarding through digital transformation
Aspen Grove’s Industry Standard Background check has delivered a significant reduction in the time it takes to submit a background check. Using ClearStar’s mobile-first approach and digital identification, National Mortgage Field Services have seen the following results:
- A 17% saving on the costs of all background checks outside of NY
- A 38% saving on NY Background checks
- A 5000% increase in vendor onboarding from 1 in every 100 to 46 in every 100
- Turnaround time of 4 days per background check
