Duties & Responsibilities:

• Contact potential customers via cold calling daily
• Generate new and repeat business by providing product and technical information regarding the background screening industry
• Work cooperatively with operations, customer service and account managers to grow existing customers and meet or exceed monthly sales quotas
• Support onboarding activities as a liaison between new clients and service/operational groups to ensure smooth, timely accurate client setups and initial service
• Follow-up with leads and close sales

Desired Skills & Experiences:

• College or University Degree preferred, but not required – sales and marketing major preferred
• One to three years’ related experience (retail, inside or outside sales, etc.)
• Enthusiastic and outgoing personality
• Exceptional communication and interpersonal skills
• Proactive and self-motivated
• Cold calls will be a part of your daily routine and responsibilities
• Working knowledge of Microsoft Office Suite products
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Abilities, Computer Skills, Work Environment & Physical Demands

Language Ability:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of full Microsoft Office Suite products, web conferencing, CRM software as NetSuite and Sales Force, live person chat capabilities, order processing systems and database software.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional travel is required for this position to trade shows or significant prospect opportunities. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to walk. Occasional travel is required for this position to trade shows or significant prospect opportunities.

Duties & Responsibilities:

• Develop client strategy and roadmap for ClearStar’s capability, detailing program benefits to clients and to ClearStar, resources required, and incremental revenue targets
• Deepen relationships with our current clients as needed – particularly our “core” strategic clients
• Engage with new clients, successfully negotiate win-win relationships that will deliver incremental revenue, and support/onboard new clients
• Proactively manage client relationships and drive year-over-year growth
• Work closely with technologies understanding clear differentiation components
• Understanding and use of Salesforce
• Work with the ClearStar marketing team to execute joint marketing campaigns with prospects and clients
• Use metrics and reporting to track engagement with current/potential prospects and clients

Desired Skills & Experience:

• Bachelor’s degree or equivalent practical experience
• At least 5 years of related work experience, preferably in technology or technology-enabled businesses
• A track record of consistent overachievement vs. targets in partnerships, business development, or sales roles
• A combination of strategic and tactical skills, with the ability to see the big picture and focus on what really matters, alongside the ability to creatively get deals done
• Ability to speak credibly about technology products and services, alongside familiarity with product and engineering
• Strong collaboration skills and comfort with working with multiple functions, including sales, marketing, product, engineering, and finance
• Excellent communication skills with both external audiences (partners, customers) and internal audiences (senior leadership, sales team)
• Entrepreneurialism and willingness to “do the dirty work,” particularly as this is a build-from-scratch, individual contributor

Abilities, Computer Skills, Licenses, Work Environment & Physical Demands:

Language Ability:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, SalesForce, live person chat capabilities, web conferencing, order processing systems and database software.

Certificates & Licenses:

• Previous experience with internet programs required. Additional certificates and licenses not required.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Hybrid remote work options available.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds such as sales and marketing materials. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to walk.

Duties and Responsibilities include the following.

• Validate employer/school information; research and locate source contact information.
• Complete verifications in a timely manner
• Interact with client to obtain additional or missing candidate information, release forms, etc.
• Follow up daily on pending orders
• Maintain surcharge list that includes all applicable third party verification fees
• Any and all other duties relating to ClearStar screening process or deemed necessary by supervisor

Desired Skills & Experience:

• High school diploma or general education degree (GED)
• One to two years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Microsoft Word, Microsoft Excel, live person chat capabilities, order processing systems and database software
• Previous experience with internet programs required; previous experience in employment screening industry preferred

Duties and Responsibilities

• Direct interaction via phone; written communication; and Live Chat to provide ClearStar application support.
• Provide problem analysis, research, and resolution to Retail Customers, Internal Customers
• Support and knowledge of ClearStar’s Platforms: Aurora; ScreenMeNow; MIS Admin; Gateway Tools
• Analyze and provide resolution to reported service configurations, customer configuration
• Know functionality of Aurora platform features
• Work directly with Tech Service Team with Retail Case Management
• Work directly with Records & Verification Team:
  • a. Providing order details for Retail clients
  • b. Configuration for Records / Suppliers
• Support to Sales; Implementation; & Account Management Team a. This may include and is not limited to input on ClearStar’s platform functionality; features; documentation. b. Training of Users, Demos, updating client configurations, etc.
• General Training of new user training
• Training via Ring Central feature releases to Retail users
• Testing and quality assurance of new system enhancements and releases prior to release.
• Familiar with providing demos via RingCentral training for trouble shooting purposes
• Initiate and maintain appropriate documentation of case management from initial report through final resolution.
• Utilize Salesforce CRM for Case Management
• Other tasks and responsibilities as assigned by Management

Desired Skills & Experiences:

• Experience in Support/Client Services – Customer service orientation essential.
• Work Skills and Habits – A high-energy individual who is able to simultaneously manage multiple issues.
• Leadership – Ability to advocate for doing what is right when solving client issues.
• Attention to Detail – Ability to undertake detailed activities with accuracy and reliability.
• Communication skills – Excellent verbal and written communication skills are a necessity.
• Team Work – Ability to interface and work cooperatively with teammates, customers and third-party service providers.
• Problem Solving Skills – Ability to resolve customer problems with diplomacy, either directly or with the team’s assistance.
• Works well independently and take the initiative in problem solving

Abilities, Computer Skills, Licenses, Work Environment & Physical Demands:

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Have customer service experience with basic computer knowledge; Office 365; Excel; Typing 35 WPM minimum; analytical skills a must.

Language Ability:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  

  *Essential Function

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Office 365, Microsoft Word, Microsoft Excel, QuickBooks, live person chat capabilities, order processing systems and database software.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to walk.

Transportation:

• The employee is expected to report to office location during business hours as outlined for specified shift. Employee should have personal, dependable means of transportation to and from the office location.

Duties and Responsibilities

• Direct interaction via phone; written communication; and Live Chat to provide ClearStar application support.
• Provide problem analysis, research, and resolution to Retail Customers, Internal Customers
• Support and knowledge of ClearStar’s Platforms: Aurora; ScreenMeNow; MIS Admin; Gateway Tools
• Analyze and provide resolution to reported service configurations, customer configuration
• Know functionality of Aurora platform features
• Work directly with Tech Service Team with Retail Case Management
• Work directly with Records & Verification Team:
  • a. Providing order details for Retail clients
  • b. Configuration for Records / Suppliers
• Provide Account Management to mid – enterprise level ClearStar Background Check (CSBC) customers
• Work directly with Sales from point of customer commitment
• Work closely with Sales, the Customer and Service Team for complete customer care
• Involvement with client onboarding (large customers); including timelines and transition plans lead by Implementation Team
• Identify efficient workflows and configurations for customer set up working with Implementation Team
• Understand configuration and set up new customer accounts including candidate data entry interface functionality with unique ClearStar applications, ScreenMeNow, ClearMD, etc..
• Promote new services, functionality, or process changes to customers
• Point of contact for existing customers expanding services, locations, or adjustments in configuration
• Set up and conduct QC of ClearStar Background Check accounts (create templates)
• Build out standard and custom business reviews with specific data trends defined
• Provide management and statistical reports to clients.
• Conduct yearly internal cost analysts for enterprise level customers
• Maintain and build a vast knowledge and understanding of ClearStar’s technology platform and how it relates to ClearStar Background Check to include all functionality
• Understand and train team on all new feature release and/or demo for all internal and external customers of ClearStar
• Understand and meeting established KPIs for Account Managers
• Monitor multiple customer health reports on a weekly, monthly quarterly, yearly time frame as needed and defined
• Monitor, track and report on trends and changes in accounts all within SalesForce
• Follow goals for account management on increasing organic growth; show tracking and reporting of all organic growth and upsells
• Assist and or handle problem resolution to include working with all internal teams to get resolution
• Develop a vast knowledge of ClearStar’s CRM, SalesForce to include refining usage and obtaining metrics that can be reported to Sr. Staff
• Track all internal and external communications through a case management system, SalesForce
• Work to identify course of action and remediation plans for at-risk customers
• Any and all other duties relating to ClearStar Background Checks Account Management and other duties as deemed necessary
• Building an Account Management Team is new to ClearStar; additional duties or obligations will be defined as we move forward; this position requires flexibility

Abilities, Computer Skills, Licenses, Work Environment & Physical Demands:

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Bachelor’s degree from four-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience. Supervisor experience of 4-6 people required.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, QuickBooks, live person chat capabilities, web conferencing, order processing systems and database software.

Certificates and Licenses:
Previous experience with internet programs required. Additional certificates and licenses not required.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to walk.

Duties & Responsibilities:

• Develop the vision and strategy for your product and clearly articulate the business value to the organization and the product team.
• Lead cross-functional teams to define a roadmap and execute innovative ideas.
• Track industry trends and the competitive landscape as they pertain to the product.
• Work closely with users and customers to generate insights and develop new ideas.
• As a contributor on the product team, along with the product designer and engineers, collaborate to discover and deliver solutions to customer and business problems that are both effective and innovative.
• Manage the release process by defining what the team will deliver, the implementation timeline, and dependencies.
• Define product marketing communication objectives and plans.
• Obtain product market share by working with sales leaders to develop product sales strategies.
• Act as a product evangelist, both internally and externally.
• Assume responsibility and accountability for the success of the product throughout its lifecycle, using strong influencing skills to orchestrate different functional teams across the organization (e.g. sales, marketing, operations).
• Help define key KPIs, track performance and continuously update/fine tune our approach.

Desired Skills & Experience:

• Bachelor’s degree or equivalent practical experience.
• Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.
• Rigorous, data-driven, and experimental mindset, preferring evidence over intuition for decision-making throughout discovery and delivery.
• 2 years working on technology-powered products as either a product manager, product designer, engineer, data analyst, data scientist, or user researcher.
• Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing.
• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

Abilities, Work Environment & Physical Demands:

Language Ability:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment:

• Location – in office and/or remote, as needed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to walk.

Duties and Responsibilities include the following. Other duties may be assigned.

• Serve as the project lead for clients implementing or improving their screening solutions.
• Develop business requirements in accordance with customer requirements.
• Manage individual project plans to ensure implementations stay on track and meet deadlines.
• Maintain project documentation and communicate status/project decisions to stakeholders (both internal and external) and management on a regular basis.
• Track and report key implementation progress milestones.
• Plan, lead, coordinate and collaborate with cross functional project contributors and subject matter experts.
• Identify, communicate, and escalate project risks/issues.
• Collaborate and align with ATS integrators when applicable.
• Provide training and prepare clients for successful program rollouts.
• Vast knowledge of ClearStar Technology; to include all functionality and widgets, applications, etc. (Aurora, ScreenMeNow, Medical Information Services, Gateway web services, etc.)
• Gain and build a vast knowledge of ClearStar Background Check’s Retail sites to include all aspects of configurations.
• Quickly work to grasp all customer facing functionality as it relates to workflows.
• Vast knowledge of ClearStar’s services and product offering, how they are fulfilled and requirements.
• Vast knowledge of ClearStar’s CRM, SalesForce to include refining usage and obtaining metrics for all departments and customers that can be reported on.
• Track all internal and external communications through a case management system, SalesForce; Providing Reports Case Trends and Activity.
• Reporting to all Sr. Director of Implementations with constant updates on onboarding and new customer rollouts with specifics on requirements and timelines.
• Work closely with ClearStar’s Client Service Team to ensure highest level of customer success is achieved during the transition out of implementation into Client Services.
• Partners closely with Tech Service/Development/Product Management on new features or requirements for customers and providing all details necessary.
• Any and all other duties relating to ClearStar’s success maintaining the first class client experience.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor’s degree (B. A.) from four-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience.

Abilities, Work Environment & Physical Demands:

Language Ability:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, QuickBooks, live person chat capabilities, order processing systems, and database software.

Certificates and Licenses:

• Previous experience with internet programs required.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to walk. The employee may be required to work remote.

Duties & Responsibilities:

• Demonstrate strong communication skills and the ability to multi-task in our
  fast-paced environment.
• Leverage your accountability and attention to detail as well as your strong research skills to solve problems in a professional manner.
• Apply your high degree of accuracy to verify employment, education, and
  credential/license requests from our clients, and enter responses into our web-based proprietary software system.
• Assure that all information is properly sourced and processed accurately in a timely manner.
• Work collaboratively with other team members.
• Handle high volume of incoming verifications requests.
• Make frequent outgoing phone calls.
• Determine appropriate verification sources.
• Accurately record information in our proprietary software.
• Communicate effectively via telephone, email, and fax.
• Effective use of the internet, MS Word, Excel, Outlook and othersoftware.
• Retrieve additional information as needed.
• Able to work on computer for 90% of the work day.
• Maintain a positive attitude even when a call does not result in a successful outcome.

Desired Skills & Experience:

• High School Diploma or equivalent.
• Must be able to pass a background check.
• Experience in making outgoing phone calls.
• Use of the Internet including use of multiple browsers and search engines – advanced experience required.
• Microsoft Outlook, Word, and Excel – intermediate experience required, advanced experience a plus.
• Excellent written and verbal communication skills.
• Well organized, able to prioritize, and efficiently work under high volume conditions.
• Have a sense of urgency in your work and a high regard of attention to detail.
• Typing – minimum 40 wpm.
• Spanish speaking is not required, but is a plus.

Perks:

• $16 – $17 per hour (prior verification screening experience $18).
• Paid time off, paid holidays, and paid volunteer days.
• Paid healthcare and life insurance beginning on your first day with us!
• 401K with up to a 4% employer match.
• A welcoming team, casual dress and free snacks!

Duties & Responsibilities:

• Support clients/users with day-to-day service inquiries and consistently exceed expectations for service quality.
• Build and maintain solid, long-lasting relationships that develop into being a trusted advisor with key accounts, client stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Continually educate clients on best practices regarding the company’s products and services.
• Clearly communicate the progress of company initiatives to internal and external stakeholders.
• Work collaboratively with your colleagues and other units within the organization.
• Share client success stories with the organization.

Desired Skills & Experience:

• High School Diploma or equivalent (certificate program, some college or a degree is a plus).
• Must be able to pass a background check.
• Experience in providing client services/customer relations in an office environment.
• Demonstrated a record of successful outcomes in handling difficult situations and customers.
• Microsoft Office – intermediate experience required, advanced experience a plus.
• Use of the Internet including use of multiple browsers and search engines –advanced experience required.
• Established skills in analytical problem solving and resolution.
• Exhibited effective communication by phone, email or in person through strong verbal and written communication skills, including grammar and spelling.
• Have a sense of urgency in your work and a high regard for attention to detail.
• Well organized, able to prioritize, and efficiently work under high volume conditions.
• Spanish speaking is not required but is a plus.

Perks:

• $18 – $19 per hour (prior verification screening experience $20).
• Paid time off, paid holidays, and paid volunteer days.
• Paid healthcare and life insurance beginning on your first day with us!
• 401K with up to a 4% employer match.
• A welcoming team, casual dress, and free snacks!

Duties and Responsibilities:

• Developing and maintaining a prioritized backlog of user stories for assigned product(s).
• Collaborating with necessary teams and outside influences to translate business requirements into user stories.
• Work closely with users and customers to generate insights and develop new ideas.
• Act as a product evangelist, both internally and externally.
• As a contributor on the product team, along with the product designer and engineers, collaborate to discover and deliver solutions to customer and business problems that are both effective and innovative.
• Maintaining regular communication with product stakeholders as it relates to product status or key product information.
• Actively participating in Scrum ceremonies and practices.
• Performing acceptance testing on products and features prior to release for end-user consumption.
• Evaluating and documenting feature requests and defects.
• Participating in product demonstrations and trainings.

Desired Skills & Experience:

• Bachelor’s Degree or or equivalent practical experience.
• Minimum of 2 years of experience working with software development teams and a high degree of familiarity with Agile software development processes preferred.
• Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing.
• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

Duties & Responsibilities (Other Duties May Be Assigned):

• Schedule meetings, coordinate calendars, and plan travel for CEO, and at times for other Executive leadership.
• Answer and screen telephone calls, arrange conference calls, and greet visitors.
• Read and route incoming mail, including email. Prioritize emails and communications.
• Compose and type routine correspondence. Proofread all communications. Prepare outgoing mail and correspondence, including email and faxes.
• Conduct research and compile and format reports and presentations. Assist with Board meeting, client and prospect presentations.
• Maintain contact/address database information, updating contact information as needed.
• Track status of documentation. Organize and maintain company files, correspondence, and other documents.
• Perform administrative tasks, such as copying, scanning and filing, and other duties as assigned by CEO.
• Promptly respond to requests for additional information or support. Manage all essential support tasks, and assist with special projects as requested.
• Assist with preparation and planning of Board meetings, including arranging member travel arrangements, coordinating meeting space, preparing agenda, content development of visual documents and presentations, and other arrangements as necessary.
• Act as contact for Board Member queries relative to meetings and arrangements for visits to main office.
• Handle confidential information in a professional and discreet manner.
• Act as the CEO’s representative and ambassador to external constituents as directed.
• Understand organizational policies and procedures necessary to ensure appropriate decision making.

Skills/Qualifications, Education/Training & Experience:

• Proficient in Microsoft Office Suite, Excel, and HRIS systems.
• Bachelor’s Degree preferred or equivalent experience.
• Three to four years of experience working as a C-suite level Executive Administrator preferred.

Abilities, Work Environment & Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, co-worker, support staff, clients,and the general public.

Math Ability:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with and solve problems involving several concrete variables in standardized situations.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, QuickBooks, live person chat capabilities, order processing systems case management, and database software.

Certificates and Licenses:

• Previous experience with internet programs required; database and communications platforms

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to walk short distances.

Duties and Responsibilities (Other duties may be assigned):

• Provide exceptional customer service to co-workers as well as clients.
• Work closely with the Medical Review Officer.
• Reviewing all faxes.
• Call/Email/Fax collection sites in order to obtain necessary documentation; such as:
  • Notifying a collection site when an affidavit is required.
  • Requesting custody and control forms (CCFs).
  • Obtaining additional information regarding a collection process.
• Working closely with the laboratories to:
  • Obtain documentation or information regarding invalid results.
  • Downgrading a Federal specimen.
  • Obtain necessary information or documentation regarding a re-test.
• Reopening a previously completed drug screen result.
• RX Verification for Non-Negative drug screen results.
• Manually entering drug screen results.
• Processing Shy Bladder tests.
• Reporting Federal and Non-Federal drug screen results to clients.
• Reporting Federal Non-Negative results to the Federal testing Authority/Agency.
• Preparing Medical Review Audits for the Medical Review Officer.
• Answering incoming phone calls from donors and collection sites.
• Any and all other duties relating to the drug screening process or deemed necessary by supervisor.

Education, Experience, Abilities & Physical Demands:

Education/Experience:

• High school diploma or general education degree (GED); and two to five years related experience and/or training; or equivalent combination of education and experience, is preferred, but not required.

Language Ability:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with issues that may arise with the assistance of co-workers (when needed).

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel and live person chat capabilities.

Certificates and Licenses:

• Previous experience in drug screening industry preferred, but not required.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to walk.

Qualifications, Compensation & Benefits

Minimum Qualifications:

• Bachelor’s degree in Human Resources, Business Administration or related field
• 3+ years of experience as a People Partner or HR Generalist
• Must have employee relations experience and knowledge base and understanding of all federal and state employment laws
• Must have experiences with HRIS, Payroll, ATS, and/or related People Business Systems
• Ability to manage multiple stakeholders and competing priorities with a sense of urgency and the ability to pivot quickly based on changing needs of the business
• Excellent communication and organizational skills
• Excellent interpersonal and customer service skills to build strong partnerships
• Ability to comprehend, interpret and apply appropriate HR laws, guidelines, regulations, and policies
• Ability to maintain confidentiality and handle issues ethically and with integrity

Preferred Qualifications:

• HRCI or SHRM certifications desired
• Payroll Administration Experience
• A passion for coaching high-performance teams
• Previous experience in a fast-paced, agile environment

Compensation and Benefits:

• 401(k) with company match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Eligibility for Quarterly Bonus
• Market Salary Based on Experience and Role