Better Screening for Better Guest Experiences

What Our Clients Say

Switching to ClearStar gave us exemplary customer service, a wider network of drug screening facilities, and more control over our data.

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“Switching to ClearStar gave us exemplary customer service, a wider network of drug screening facilities, and more control over our data. “

The process has become immeasurably smoother, with faster, more complete results and a support team that always delivers solutions, even for new requests. Their ability to help us locate rural drug screen sites and provide efficient access to out‑of‑network locations has prevented delays and kept our hiring on track.

Our previous provider was using ClearStar to complete their background checks but was providing poor customer service. Switching to ClearStar provided us with exemplary customer service, a wider network of drug screening facilities, and more control over how we receive data on the platform. This process has become immeasurably smoother for both our HR team and our new hires. We receive results that are faster and more complete. Any time we have a problem or suggestion, our support team gives us the solutions we need, even if it’s something they haven’t done before. They are always willing to hear our feedback and design a solution that works for us. We have employees in many rural areas, which can make it difficult to locate drug screen locations. ClearStar has helped us identify more locations, make them accessible, and provided a consistent and efficient method for accessing out‑of‑network sites so we don’t have to delay employee start dates.

Echo Carter-Grush

Senior P&C Business Partner, Care Vet Health

Echo Carter-Grush

Senior P&C Business Partner, Care Vet Health

What Our Clients Say

We’ve been doing business with ClearStar for 12 years, and their customer service and timely completion of background checks have remained exceptional.

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“We’ve been doing business with ClearStar for 12 years, and their customer service and timely completion of background checks have remained exceptional. “

Their consistent turnaround times help us hire, retain, and refer qualified individuals to our clients. They are simply an excellent company to work with.

We’ve partnered with ClearStar for 12 years, beginning with our former company, Accrutrace, and the experience has consistently been excellent. Their customer service and timely completion of background checks have been key strengths throughout our relationship. The speed and reliability of their background searches directly support our ability to hire, retain, and refer qualified individuals to our clients. As we’ve said, they are an excellent company to work with.

Rhonda Mensah

SVP of HR, Accountable Healthcare Staffing

Rhonda Mensah

SVP of HR, Accountable Healthcare Staffing

What Our Clients Say

ClearStar’s integrations, real‑time updates, and mobile‑friendly candidate experience have reduced manual work and shortened turnaround times.

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“ClearStar’s integrations, real‑time updates, and mobile‑friendly candidate experience have reduced manual work and shortened turnaround times. “

Their customizable packages and global capabilities make it easy to scale screening to our business needs. The improvements in CDL driver turnaround times, from 20–25 days down to 7–10, have had a direct impact on our time‑to‑hire and operational readiness.

ClearStar’s integrations with our systems, real‑time status updates, and mobile‑friendly candidate experience have reduced manual administrative work and shortened turnaround time. Their customizable screening packages and global capabilities allow us to scale and tailor screening to our business needs, providing a more efficient, compliant, and candidate‑friendly solution compared to other providers. Since implementing ClearStar, we’ve improved both the efficiency and consistency of our screening workflow. Turnaround times are faster, manual work has decreased through automation and integration, and standardized screening packages have strengthened compliance and reduced errors. The status tracking and reporting tools have improved transparency for our team and hiring managers, shortening our time‑to‑hire and reducing follow‑up communication. One of the biggest improvements has been the turnaround time for CDL driver screenings. Previously, the process could take 20–25 days, but ClearStar has reduced that to approximately 7–10 days. Automated workflows, real‑time tracking, and streamlined driver screening packages have reduced manual follow‑ups and bottlenecks, allowing us to onboard drivers faster, reduce downtime, and better meet operational staffing needs.

Kathy Ford

HR Coordinator, Serta Simmons

Kathy Ford

HR Coordinator, Serta Simmons

What Our Clients Say

ClearStar offers quick, friendly service that truly stands apart from other providers. Their support helps us turn candidates around faster, deliver smoother…

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“ClearStar offers quick, friendly service that truly stands apart from other providers. Their support helps us turn candidates around faster, deliver smoother… “

experiences, and solve every challenge we bring to them. They’ve also helped us tremendously with reporting and automating processes on our end.

ClearStar offers quick, friendly services that truly go unmatched compared to other providers. Their support has allowed us to turn candidates around more quickly and provide smoother processes and experiences for both our internal employees and our candidates. The team is great to work with when it comes to customizing processes and communication, and they tackle every challenge we bring to them head‑on, always helping us find a solution. In addition, they’ve helped us tremendously with reporting and automating processes on our end, which has strengthened our overall workflow.

Brianna Juarez

Director of Compensation, Shamrock Foods Group

Brianna Juarez

Director of Compensation, Shamrock Foods Group

What Our Clients Say

We chose ClearStar for their technology, seamless onboarding integration, and the ease of applicant authorizations by text or email.

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“We chose ClearStar for their technology, seamless onboarding integration, and the ease of applicant authorizations by text or email. “

Our team now spends far less time chasing authorizations or managing ETAs, which allowed us to take full ownership of the Adverse Action process. Their fast turnaround times, often just a day or two, help us address any issues quickly and reduce company risk.

We chose ClearStar over our previous provider because of their technology, their integration with our onboarding system, the ease of applicant authorizations via text or email, and their willingness to adapt the system to suit our needs. Our team used to spend significant time chasing completed authorizations, manually initiating backgrounds, and sorting results or ETAs. Now we primarily monitor the process, as authorizations are collected at the time of hire at a much higher rate and ETAs are available directly in the system. The time saved has allowed my team to take over the Adverse Action process, giving HR full ownership of the background check workflow. Another major benefit has been ClearStar’s turnaround time. We often start employees while the background check is in process, and ClearStar typically completes checks in just a day or two. This allows us to address any adverse information quickly and reduce company risk.

Andrew Kraut

Senior Supervisor HR Compliance, The Davey Tree Expert Company

Andrew Kraut

Senior Supervisor HR Compliance, The Davey Tree Expert Company