Frequently Asked
Questions

Who is ClearStar best suited for?

ClearStar supports employers, background screeners, nonprofits, housing authorities, and government agencies of all sizes. Our solutions are flexible enough to support straightforward hiring needs and sophisticated, global screening programs across industries and workforce types.

What types of screening services does ClearStar offer?

ClearStar delivers a comprehensive suite of screening solutions, including pre‑employment background checks, global screening, identity verification, drug and occupational health services, social media screening, and continuous criminal monitoring. All services are designed to work together through a single, streamlined platform.

How does ClearStar ensure compliance and data security?

Compliance is built into every workflow. ClearStar operates under a rigorous compliance and security framework, including PBSA accreditation, ISO certifications, SOC 2 Type 2 validation, and Data Privacy Framework certification. Our in‑house legal team continuously monitors regulatory changes to help clients stay ahead of FCRA, EEOC, GDPR, and global privacy requirements.

Can ClearStar integrate with our existing systems?

Yes. ClearStar integrates seamlessly with leading ATS, HR, and payroll platforms, and also supports API‑based integrations. Key tools like ScreenMeNow® and ClearID™ enhance the candidate experience while fitting naturally into your existing hiring workflows.

How does pricing work, and is it customizable?

ClearStar offers transparent, predictable pricing with flexible options to match your screening needs. Clients can choose from pre‑built packages or custom configurations, with no hidden fees or surprise surcharges—making it easier to budget and scale confidently.