ClearStar is committed to supporting victims of human trafficking. If you find, or expect to find, negative information within your background check that results from your being a victim of human trafficking, you can request to have this information blocked from appearing in consumer reports we furnish about you. Note: This process is different from a standard background check dispute. It is a specific request to block trafficking-related adverse information under federal law. Therefore, we ask you submit your request via the webform on this page or by snail mail to ClearStar’s address, which is provided in the How to Submit Your Request section below.
What Information Must You Provide?
ClearStar requires the following information be submitted in any request to block trafficking-related information:
1. Proof of Identity
Please provide a scanned or photographed image of your driver’s license, passport, passport card, or other government-issued ID. A utility bill can be provided if you do not have the above documents.
2. Trafficking-Related Documentation
Please provide at least one of the documents below:
• A victim status determination from a governmental entity (state, federal, or tribal entities)
• A victim status determination from a non-governmental entity or a participant of a human trafficking task force authorized by the government to make victim status determinations
• A court document indicating victim status
• An attestation (signed statement) by you or your representative stating you are a human trafficking victim. This document must have an additional signature from a government entity, non-governmental organization, human trafficking task force, or a court representative
3. Identification of the Specific Negative Information You Wish to Block
This information must be related to your being a victim of human trafficking.
4. Your Preferred Contact Method
We will use this contact method in the event we need additional information from you.
How to Submit Your Request
Option 1: Mail
You may mail your request and required documentation to ClearStar’s address:
Mailing Address
ClearStar – Human Trafficking Request
6250 Shiloh Rd, Ste 300
Alpharetta, GA 30005-8401
Option 2: Webform Submission
Complete the webform on this page, providing all required information. You must provide the required documentation described above via file upload in order for ClearStar to process your request. Should you have technical issues with submission, please provide the Webform information via email to [email protected] and include the required documentation as an attachment.
For either submission option, please remember to include the required documentation listed above and summarized directly below:
• Proof of identity (see FAQ)
• Documentation showing a trafficking determination (see FAQ)
• A clear list of the adverse items you want blocked (see FAQ)
• Your preferred communication method (email address, phone number, etc.)
What Happens After You Submit
If we have everything needed, ClearStar will block the requested information within 4 business days after receiving your complete submission.
If we need additional information to process your request (limited to certain scenarios like confirming identity or identifying the specific adverse items to be blocked), we will notify you within 5 business days using your preferred communication method. We will make a final determination regarding whether the submission is complete within 25 business days of receiving your submission.
